Let’s have a chat.
Questions about hosting, a new website or moving from another host? Send us a message and you’ll hear back from a real person within 2 working days.
- 30-day money-back guarantee
- Free move with Chimp or Gorilla
- UK based since 2010
- Real people, real answers
Choose the best way to reach us
We work by email and tickets, so you always get a clear written answer you can come back to. Already a customer? A support ticket is the quickest way to get help.
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Open a support ticket
For customers needing help with hosting, email, domains or billing. Everything stays in one place in My Account.
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Ask the community
Post in The Help Desk on our forum and get help from us and other members. Great for “how do I…?” questions.
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Send a message
Not a customer yet, or have a question about a new website? Use the form below or email us directly.
Send us a message
Tell us a little about what you need and we’ll get back to you within 2 working days, usually much sooner. Prefer email? Write to matt@themonkeypc.co.uk.
Please don’t send passwords or card details through this form. For anything about your account, open a ticket instead.
Business address
The MonkeyPC is UK based. For anything by post, please email first and we’ll send you the address.
Response times
- Questions and support tickets: within 2 working days
- Billing questions: within 1 working day
- Website or email down: the same day, between 8am and 9pm, 7 days a week
- Website edits (Chimp and Gorilla): within 3 working days